The Stevenage Lettings Promise
The safety of our customers and colleagues is paramount to us. This is our promise to all of our customers...
We will be safe and healthy and we ask that you are too
We will clean our hands on entry and on exit of any property and to limit social contact we will ask that all internal doors are left open
We will practice social distancing where we must always be 2 metres apart, don't be alarmed if we wear PPE
We will use our extensive technology to limit physical contact wherever possible
We will never forget our commitment to talk, to you, our customer
Landlords and Tenants (England Only)
During this unprecedented time, we are committed to supporting you and we aim to continue to offer the best possible service.
We are continuing the marketing of our properties that are to let in alternative pro-active ways that maintain social distancing including the use of virtual viewings. Many properties are available to view through a virtual viewing or a video tour. With new government guidelines, we can now visit properties to view, but we will only do so after qualifying tenants and ensuring they are genuinely interested in the property.
If there is a maintenance issue in a rented property, tenants should submit this to us via our maintenance 24/7 service. Landlords remain legally obligated to ensure properties meet the required standard – urgent, essential health and safety repairs and safety checks should be made for which we will make every effort to do so.
Please respect that we will have to ask pertinent questions regarding your (potential or otherwise) exposure to COVID-19. This information will help our team and the contractors respond to your enquiry quickly and efficiently in line with the government guidance provided to us.
Tenants who are currently self-isolating should continue to communicate with us as normal.
Tenants are still liable for their rent and should pay this as usual, where people face financial hardship and struggle to pay rent, support is available. In this unique context we are encouraging tenants to talk to us so we can guide them to the support available.
Much funding has been made readily available by the government to help renters so they must check whether they are receiving all the financial help available, for example; The Coronavirus Job Retention scheme, applying for Universal Credit;
www.understandinguniversalcredit.gov.uk/coronavirus/ or applying for Statutory Sick Pay; https://www.gov.uk/statutory-sick-pay.
If our Landlords or Tenants have any concerns at all about their property, rental payment or current tenancy please follow the usual communication route outlined in your tenancy agreement.